When property managers hire security officer companies these people have a picture in mind of the items their contract security force will look like, but too frequently the things they get is not whatever they pictured. Whatever we have found is that most security guard companies are designed for supplying the service that property managers want, but too often do not because of lack of ongoing quality control procedures.
Security officer companies are unlike any vendor that a property manager usually hires. If you work with a painter, you will notice whether they are doing their jobs by looking at the walls. But when you hire a security guard company, how often are you able to see whether the guard clients are doing their job which includes running background record checks and drug screenings, providing good practicing for your guards, and effectively monitoring and supervising your guards. Most of the time they probably are, but it is important to implement a system of verification and quality control to ensure that problems associated with the lack of performing these jobs do not start to occur.
In this article we are going to discuss five (5) basic steps to improving your security guard service and achieving whatever you picture as the ideal security officer force.
Screen Your Guards Qualifications
In lots of states, guards are mandated to have a specified quantity of training before they are able to begin being employed as guards. Should your state is just one of these states, ensure your security officer clients are compliant.
Should you be in a state and then there are no state requirements for guard certification, then investigate the type of training which is being offered by your security company and ask yourself can it seem adequate.
Additionally, is your security guard company performing background drug screenings on all your guards BEFORE they send those to your property? Should they be, they ought to be providing you with verifications. If not, why?
Another excellent method to screen whether or not the guard is an excellent fit for your property is always to conduct a short “interview” to acquire a feel for the guard as well as explain your expectations. This initial conversation will tell you a whole lot about what you should expect from that guard and it also provides you with an opportunity to request an alternative guard if you find that it is necessary.
Assess Guard Training
Although Security Guards Tacoma Wa possess a thorough orientation that introduces each guard to the company itself, most of the time the guard’s orientation to his assigned property will not be as complete. We call the orientation for your assigned property “Site Specific Training”. Learn what your web site specific training seems like:
• Can it occur at the property?
• Who does the courses?
• Just how long is each new officer trained?
• How much time does the safety company double bank? (Double banking is the method of obtaining a veteran guard working simultaneously since the new guard.)
• How thoroughly will be the post orders explained?
Determine the reply to each one of these questions and be sure they fit with everything you feel is adequate. You should even consider sitting in on your own security officer company’s orientation and your site specific training to have an understanding of the things enters into preparing a guard to operate at the property.
Review Your Guard’s Supervision
Guard supervision is one of the more important factors of great security guard service. When security companies provide poor supervision, there is not enough emphasis placed on preventing mistakes, problems, and complaints. Absence of supervision also removes an opportunity for the guard to learn and much better understand their duties. If the guards are certainly not being supervised, they begin to think that their work is not important plus they start to see themselves as less of an element of the security team. When guards tend not to feel like element of your team it typically contributes to unacceptable practices such as unprofessional behavior, tardiness, as well as theft.
Depending on the structure of your contract, on-site supervisors will not be included. If your contract will not require on-site supervision, how does your security officer company remotely supervise its guards? Outside of the normal security company field supervisor spot checks, the 2 strategies for remote supervision that prove most successful are:
1.Officer Tour Tracking Systems
In case your guards must make rounds of your home, then this system for tracking them throughout duty is important. Officer Tour Tracking Systems offer a remote means of monitoring the guards when they are saved to your property. These tracking systems permit the security guard company to observe enough time and log the activity in the guards while they are generating rounds to various areas on the property. Most Officer Tour Tracking Systems can generate reports which allow the protection guard company to quickly get an understanding of if the guard is making rounds. The home manager should also be supplied with an abridged version of those reports. Manufacturers of these systems include Deggy and Timekeeping Systems, Inc.
In addition to Officer Tour Tracking systems, we have discovered that possessing a system for guards to check in regularly with all the security officer company supplies a way of ensuring that each guard is safe and alert. By having guards check-in regularly using the security officer company, a minimum of every thirty minutes, guards feel that their safety factors important which being awake and alert is an important part of the job.
Inspect Your Guards
After hours inspections of the guards are always great methods for learning exactly what is happening with your security while you are not there. Over these inspections, be sure to ask your security officers questions regarding their duties and responsibilities to ensure they understand their jobs. In fact, we recommend owning your security guards aptmxc regularly, formally (i.e. post inspection) and informally (i.e. secret shopped) by a licensed security consultant in your ongoing security program.
Firms like Asymmetric Strategies give a free service targeted at doing just that. Remember, when selecting a security consultant make sure that the consultant is not actually a security alarm guard company. If you have, your audit will definitely turn up problems with your current security officer company.
Meet with your Security Officer Company Regularly
The fifth and easiest step would be to regularly talk with your security company. Without providing regular feedback in your security officer company, property managers are missing out on chances to achieve incremental increases in efficiency. Topics like tenant feedback, guard attrition, feedback from the remote supervisory systems, and any security audits needs to be discussed during these meetings.
For property managers, getting the security that they want is sometimes only a matter of putting the best processes set up to make certain that all parties understand what is anticipated. The five simple steps we outline here are just a few that you should consider. For more ideas or suggestions, please go ahead and give us a call by email or speak to a licensed security consultant in your area.